Bite iOS App (build ver399) Improvements

We received your feedback that iPad kiosks are frequently experiencing lag issues, delays in displaying the dining option prompt, erratic touch responsiveness, and issues with the payment terminal displays.

Today’s release of the Bite app (version 399) resolves these issues and we are ready to broadly deploy this update to stores during off-peak hours upon your approval.

We thank you for bringing these critical issues to our attention and thank you for your tremendous partnership!

Key Improvement Summary

System Performance

• Our team established several affected stores as our test cases. After repeated visits and numerous changes we identified an application memory leak. This issue has been addressed and resolved.

• We identified that the Epson print driver SDK has been updated for recent iOS versions. The updates, per Epson, are intended to improve stability and performance. This newer version has been adopted.

• Several application processes were identified as being resource intensive and the primary cause of the intermittent interface lag. Those processes have been rewritten as nonblocking subprocesses to minimize impact on overall system performance.

Touch Responsiveness

• Touch response on the kiosks had been reported as being poor. After many hours of in-store observation of real guests using the kiosks we established a theory that as a result of the positioning and angle of kiosk mounts guests are inadvertently micro-scrolling rather than clicking. We built a test framework to confirm this idea and have modified the thresholds for what is considered a click-action vs a scroll-action. The end result is that the tolerances for what is considered a click-action are now expanded to greatly improve the guest experience.

Tap-To-Order

• On the initial cover page displayed on the kiosk there was a button to start the ordering process and launch the menu. During the course of our in-store observation, it was observed that MANY guests touch the screen multiple times somewhere other than the start button before touching the button itself. In order to improve the guest experience and ease the ordering process we have updated the cover page so that a guest can click anywhere on the screen to launch the menu. A button is still displayed on the cover screen, but precisely touching that button is no longer required. In a world where seconds matter, we are confident this will directly result in shorter ordering times and improved customer satisfaction.

Payment Terminal Message

• It was reported and confirmed that the message displayed on the payment terminals was reverting from your custom message to the default payment terminal logo. This has been resolved.