April 2026 — What We Launched

April brought meaningful improvements to the guest experience, deeper loyalty and payment integrations, and sharper visibility tools for operators.

Guest Experience

Custom Checkout Payment Icons — Operators can now configure custom icons for each payment method shown at the checkout screen, replacing generic defaults with brand-specific visuals.

Custom Scanner Screen Images — The image shown during card scan and swipe prompts is now configurable per location, so brands can display their own artwork at this moment in the flow.

Olo Previous Orders Lookup — Guests can now pull up and reorder from their Olo order history directly at the kiosk, reducing decision time and increasing repeat basket conversion.

Qualtrics Pre-filled Survey Integration — Operators can now trigger dynamic, pre-filled Qualtrics surveys post-purchase via QR code on the receipt. Relevant order data is passed automatically, reducing friction for guests and improving survey completion rates.

Quantity Modifier Display — A new display style for modifier groups gives customers a cleaner way to select how many of something they want (e.g., sauces, add-ons), replacing toggle-style selection.

Time-Based Recommendations — Recommendations can now be scoped to specific time windows, enabling breakfast vs. lunch upsell strategies and time-sensitive promotions.

Operator Tools & Admin

KOR Alert Improvements — Two additions to KOR Notifications: alerts can now be sent to non-BiteAdmin users, and a new "Paper Out" alert gives teams an early warning on receipt printer status before it becomes a guest-facing issue.

Localization Export: Active Menu Items Only — The localization TSV export in Bite Admin now supports filtering to only items currently on the menu, dramatically reducing export size and noise for large catalogs.

Peak Hour Reporting by Local Timezone — Peak hour reports in the admin tool now use each location's local timezone, fixing distorted reporting for operators with locations across multiple time zones.

Sales Dashboard: All Channels — The sales performance dashboard now shows data across all ordering channels — kiosk, web, mobile — rather than kiosk only. The tab has been renamed from "Location Performance" to "Channel Performance" to reflect the broader scope.

Payments & Loyalty

Incentivio: Show All Rewards — Operators using Incentivio loyalty can now configure the kiosk to show the full reward catalog rather than a curated subset, giving customers complete visibility into what they can redeem.

Paytronix Stored Value — Added stored value support for Paytronix including key selection for multi-program configurations. Pairs with the Paytronix webhook support that was also launched this month.

Valutec Gift Cards on PAR Pay — Operators using PAR Pay can now accept Valutec gift card swipes at the kiosk, giving guests another familiar way to pay.

Reliability

Moneris Payment Stability — Launched a set of targeted improvements to Moneris reliability: reduced purchase timeout (240s → 90s); a heartbeat ladder to detect unresponsive terminals earlier; sticky verification on timeout; and a new system health tag to surface these incidents in monitoring faster.

Order Validation Speed — For dine-in flows with table trackers, we’ve removed a redundant validation step — making checkout noticeably faster.

Simphony Modifier Enhancements — Launched a series of mod code and display fixes for "on the side" modifier handling, including price option row rendering and compound item POS ID issues.